Location:

Meet the Team

Rainbow bristol

  1. Home
  2. /
  3. Meet the Team
Huw-Smith

Huw Smith - Director (BDMA Tech)

After studying business and catering at college Huw’s first job saw him help run a hotel in a French ski resort. After running his own carpet cleaning company for a few years Huw bought the Rainbow franchise in 1994 making him the longest serving Rainbow franchisee in the network.

Huw joined the BDMA just after it was formed and the company supports the industry with all technicians joining and becoming accredited. In 1999 Huw won the accolade of the BFA franchisee of the year ( this is an annual award across the entire franchise industry).

Away from the restoration business Huw spends almost all his spare time in sport. He is an ISIA qualified ski instructor and spends most of this spare time in the winter skiing. As well as his passion for skiing Huw is a very keen road cyclist & runner. He also enjoys a round of golf and watching rugby, football & cricket.

Paul-Grant

Paul Grant - Operations Manager (BDMA Tech)

Paul started in the industry as a trainee technician with Rainbow in 1996 at the age of 17. Paul quickly developed a passion for the industry and over the years of employment slowly climbing the ladder to technician, senior technician and more recently to operations manager. Paul has gained a huge amount of technical knowledge by experience, training and by dedicated self development. Paul is an accredited BDMA technician and trace, access and leak detection engineer. Paul is passionate about helping customers and giving them the best technical solution and also passing on his skills and helping to train and develop other technicians.

Away from the industry Paul spends time with his young family and enjoys quality time and days away with his children. Paul enjoys reading and watching documentaries.

John-Silvester

John Silvester - General manager

John has been in the insurance industry for over 20 years and in that time has gained a wealth of knowledge and experience in claims management. 15 of those years have been with Rainbow Restoration. John worked for a National Loss Adjusting company for 2 years dealing with all types of insured perils before joining Rainbow. John also worked for a National Broker dealing with private clients, high net worth and professional service groups.

Away from work John has a young family and spends most of his time taking and watching his son play football. Indeed John is now coaching the team aswell.

Rachael Hoyles - Administrator & Marketing

Rachael has worked for Rainbow Restoration for more than 15 years. In addition to being an experienced administrator Rachael runs our website, does our marketing and all our social media campaigns.

Much of Rachael’s time is focused on the non head office related work which therefore is work with our local private clients such as housing associations, councils, schools, builders and many more. Rachael is very customer service focused and is passionate that our clients receive the best possible service.

Away from work Rachael enjoys quality time with her partner and little boy and spending time with friends and family.

Rachael spends a lot of time doing Charity work and blogging about it.

Martyn-Acock

Martyn Acock - Project Manager (BDMA Tech)

Martyn started out by attending college to become an auto mechanic. 5 years later Martyn started with Rainbow Restoration and he has been an important member of our team for over 25 years, firstly as a trainee technician then progressing to become a senior technician and in 2023 was promoted to project manager.

Martyn’s considerable experience means that he is often used to train and develop newer members of staff and he enjoys passing his skills and experience onto them. He is also very keen to attend more courses and develop his own knowledge.

Martyn is a proud father of 3 children, which when not entertaining them on weekends, he likes to watch motor sports, rugby, football and play golf on occasions.

He also enjoys cooking and relaxes by watching tv series or movies.

Kate-Glover

Kate Glover - Administrator & Claims Handler (4 days per week)

Kate has been at Rainbow for just over 5 years but previously has over ten years experience in the insurance claims industry having worked in travel, household, personal injury and industrial disease claims.

When she is not spending time with her family, Kate likes to keep fit and is a zumba instructor. She also likes walking her dog, baking and reading.

During the summer months she volunteers at a local lifeguard club where she helps to educate children and young people about water safety.

Lucas small

Lucas Morgan - Project Manager (BDMA Tech)

Lucas is our Gloucestershire based Project Manager covering Bristol and Gloucestershire, & North Somerset. Although Lucas has been with Rainbow 4 years he has more than a few more additional  years experience as a Restoration Technician.  Lucas is a BDMA technician. Whether its dealing with large complex projects or straight forward domestic claims, Lucas thoroughly enjoys his role in the restoration industry.

Lucas is helping us develop our business on the English side of the river Severn and really enjoys building rapport with his customers and always goes above and beyond to help them.

Away from work Lucas enjoys playing rugby, going to the pub and cooking up a storm in the kitchen.

Kelsey Darney - Administrator and Claims Handler

Kelsey has worked as an insurance claims handler for 5 years with experience in household, motor and agricultural claims.

Kelsey is keen on sport and played hockey and netball. She also was an extremely keen dancer and entered dance competitions. In her free time Kelsey enjoys spending time with family, friends and her dog Hugo. Kelsey also enjoys cooking for herself and boyfriend.

Mike-Turner

Mike Turner - Technician (BDMA Tech)

Mike is our longest serving member of staff having joined the team way back in 1994. This makes Mike one of the longest serving technicians in the industry. Previously Mike had worked as an architect’s technician.

Mike’s day to day role is mainly to run the fire restoration and large cleaning projects which has meant that he has trained many of our staff over the years. As well as being BDMA qualified Mike has IPAF and PASMA qualifications. In addition to flood restoration work Mike is very experienced in carpet and upholstery cleaning. Many years ago Mike oversaw training of other key staff such as Paul and Martyn.

Outside of work Mike is busy with his family and his main hobby is archery and he also enjoys reading and attending food festivals.

Sue Hodge - Part time Contents & laundry restoration

Sue has lived in Cardiff all her life and joined us in 2023 in a part time capacity. Sue works in our restoration centre in our warehouse and carries out assessment and processing of customers contents and laundry.

Sue has a career of retail experience running charity shops and therefore has tremendous experience of sorting and dealing with peoples possessions. Sue enjoys working in a busy environment.

Outside of work Sue enjoys swimming and keeping fit. One of her hobbies is upcycling and repurposing furniture items to give them a new lease of life.

David-Roderick

David Roderick - Electrical Testing Engineer (2 days per week)

David, who is from Pembrokeshire, has worked in the electrical appliance industry for all of his life. Initially he completed an apprenticeship in Radio and TV Servicing. After working for a national TV rental company for 7 years he emigrated to New Zealand where he stayed for 30 years working for a number of companies in the electronics servicing industry.

David has a son and daughter who were born and still live in New Zealand. He thoroughly enjoyed the New Zealand lifestyle and spent family holidays camping and exploring the North Island. On returning to Wales David worked in TV servicing in Pembrokeshire before joining Rainbow where he has worked since 2008. His expertise was used to restore smoke and flood damaged electrical and electronic items. He also serviced and PAT tested the company drying equipment which eventually took up the majority of his time. Since his retirement from full time work he has continued to do this on a part time basis.

David now lives in Cardiff with his partner and likes to visit parts of the UK that he never got to see prior to emigrating. He also likes to research his family history and reading both fiction and non-fiction . This together with repairing all sorts of items family and friends seem to believe he can fix, keeps him busy in his retirement. Recently David even fully restored an original 1956 Wurlitzer juke box!

Taylor Ali - Support Technician

Taylor joined us as a support technician in 2023. Prior to joining Rainbow Taylor has worked in healthcare and has also carried out delivery driving roles.

Taylor is now enjoying the varied and challenging role that a support technician in the restoration industry brings.

Outside of work Taylor enjoys spending time with her rottweiler – Nala and taking her out on long walks. Taylor loves the gym and setting herself new fitness targets to achieve. As well as this Taylor likes art, travelling,  camping and surfing.

Ciaron

Ciaron Kerr - Support Technician

Ciaron joined the business in January 2022 in a trainee technician capacity. After leaving school Ciaron started work as an administrator in the council but soon realised this wasn’t for him and wanted to find a more varied practical role. Working at Rainbow International Ciaron really enjoys the challenge of disaster restoration and the fact that every day he is on a different project in various locations. Ciaron soon progressed to a support technician role and is working towards his BDMA qualification.

Outside of work Ciaron enjoys karate, and all forms of motor sport. He runs his own car and enjoys maintaining it.  Ciaron loves socialising with friends when not in work.

Angharad

Angharad Roberts - Part time administrator and accounts

Angharad graduated from University with a degree in Italian, and has 23 years experience in various office based roles, primarily in the property sector.

When not caring for her two daughters and dog, Angharad is a keen runner and regularly participates in races.  She ranks The New York Marathon and The Wales Marathon as two of her greatest achievements to date.  Angharad is also a keen skier.

Luke Dyer - Trace, Access and Leak Detection Technician (BDMA Tech)

Luke, who is our Bristol based BDMA technician, has been a restoration technician for more than 6 years and excels on project managing complex losses and dealing with high net worth clients. Luke spends at least half his week carrying out leak detection and trace and access surveys. He excels in finding leaks which saves insurers and policy holders from expensive and unnecessary strip out work.

Prior to working with Rainbow Luke was a qualified motor vehicle mechanic. Outside of Rainbow Luke enjoys watching sport and going to the theatre and loves holidays and travel. After leaving university Luke backpacked around South East Asia and Australia.

Emma Strike - Restoration Cleaner and Support Technician

Emma previously worked for Rainbow back in 2016 but returned to our team last year. Emma works mainly on our fire restoration projects and also in our house laundry. As well as working for varied commercial cleaning companies Emma has experience in working in care homes and a retail environment.

Emma came to the Uk from Adelaide in Australia. Outside of work Emma enjoys roller skating and reading. She enjoys antique programs and going to antique shops and car boot sales.

Find your local Rainbow branch: